Return & Replacement Policy

Returns Policy

Return is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement, and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer to the respective item's applicable return/replacement policy on the product page for any exceptions to this returns policy and the table below

The return policy is divided into three parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.

Part 1 - Category, Return Window, and Actions Possible

Categories Returns Window, Actions Possible, and Conditions(if any)
IoT Devices, Modules

Refund or Replacement

(Refund/Replacement duration is decided by the Seller)

Gardening and Landscaping Tools

Refund or Replacement

(Refund/Replacement duration is decided by the Seller)

Part 2 - Returns Pick-Up and Processing

In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address

During pick-up, your product will be checked for the following conditions:

Category Conditions
Correct Product The product matches color/variant - Name/Model
Complete Product Product has all parts/accessories included - All Items Included
Unused Product The product is Unused - Not used/opened
Undamaged Product The product and/or all parts are undamaged
Undamaged Packaging The product’s original packaging/ box should be undamaged.

The field executive will refuse to accept the return if any of the above conditions are not met.

For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.

Part 3 - General Rules for a Successful Return

  1. In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.
  2. In cases where a product accessory is found missing/damaged/defective, the seller may either process a replacement of the particular accessory or issue an eGV for an amount equivalent to the price of the accessory, at the seller’s discretion.

In case the product was not delivered and you received a delivery confirmation email/SMS, report the issue within 5 days from the date of delivery confirmation for the seller to investigate.

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