Account

Why Can't I Log Into My Account?

If you're having trouble signing in, you may be entering an incorrect e-mail address or password.

Here are some things to check:

  • Email Address: Your email address must be in the format username@domain.com (or .net, .org, etc.). If you have more than one email address, make sure you're using the correct email address and password combination.
    • Password: Check CAPS Lock and NUM Lock on your keyboard. Passwords are case-sensitive, so "PASSWORD" and "Password" are recognized as two different passwords. If you're sure you're using the correct email address. ( Link: Forgot Your Password )

    Note: If you still can't log into your account, you may have been banned from the platform!

    Still have questions?

    If you still have a question, you can submit a support request here. Contact Support

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